An AI agent does not just answer questions: it plans, uses tools and carries out multi-step tasks. This opens the door to automating processes that until now required manual intervention.
What an agent can and cannot automate
Where they work well
Repetitive tasks with clear rules, searching and summarising internal information, and preparing drafts that a person then reviews.
Where oversight is needed
Decisions with financial, legal or reputational impact. In these cases we recommend designing the flow with human approval points and full traceability.
