Services / Infrastructure & IT Operations
Infrastructure & IT Operations
IT service management and technology infrastructure
We plan and coordinate the evolution of your infrastructure: architecture, cloud migration, project management and IT service management. We work with business stakeholders, technical teams and suppliers to organise dependencies, reduce the impact of change and keep operations under control.
Infrastructure and IT operations challenges
We connect the technology change plan with day-to-day operations.
What we see
Migrations with many moving parts
Cloud or data centres with dependencies and suppliers to coordinate.
What we bring
Planned cloud migration
Inventory, waves, testing and rollback plans before executing the change.
What we see
Projects without unified management
Milestones and risks tracked separately across teams.
What we bring
A PMO with shared tracking
Coordination of business, technology and suppliers with owners and documented decisions.
What we see
Inefficient operations
Obsolescence and costs that make it hard to prioritise improvements.
What we bring
IT service management
Processes, service levels and indicators to review and improve operations.
What we see
Untested recovery
Backups and procedures that have not been tested in a failure scenario.
What we bring
Rehearsed business continuity
Technical recovery tests and review of the results to identify improvements.
What we see
Assets and suppliers without visibility
Incomplete inventory and scattered contracts.
What we bring
Technology governance
Shared information on assets, suppliers and costs for better-informed decisions.
What we see
Inconsistent workplace
Tools and configurations that make collaboration harder.
What we bring
A consistent working environment
Workplace and tools aligned with your teams' needs.
Infrastructure and IT operations services
IT infrastructure strategy and architecture
We define the target infrastructure model and the roadmap to achieve it. We review needs, dependencies and priorities to link technical decisions with operations, application evolution and business objectives.
Cloud migration consulting and planning
As a cloud consultant, CGC helps you plan your cloud migration based on the application inventory, dependencies and the criticality of each service. We coordinate waves, teams and suppliers, with testing and rollback criteria tailored to the project.
Application and data centre migration
We carry out and coordinate the move of applications, servers and data centres according to the agreed scope. In a migration to the cloud or between environments, we prepare rehearsals, change windows and verifications to reduce the impact on services.
IT service management and operations improvement
We define IT service management processes, service levels and indicators to review operations and prioritise improvements. We organise responsibilities and monitoring mechanisms so that teams can identify recurring incidents, capacity needs and efficiency opportunities.
Digital workplace and collaboration
We align the workplace and collaboration tools with the way your organisation operates. We define common usage and configuration criteria and support their adoption to make work easier across teams and locations.
Business continuity and technical recovery
We design and test the recovery of technology services as part of the business continuity plan. We review backups, dependencies and availability needs, and rehearse procedures to verify what can be recovered and under what conditions.
IT asset, supplier and cost governance
We organise information on assets, contracts, suppliers and obsolescence to support decision-making. We link renewal needs with costs and business priorities, with monitoring criteria that allow decisions to be reviewed.
PMO consulting and IT project management
Our PMO consulting establishes shared tracking of milestones, risks, dependencies and changes. The project office coordinates business, technology and suppliers so that decisions, owners and project progress are visible.
How we coordinate infrastructure, change and operations
Infrastructure underpins the organisation's digital services. Its evolution requires linking architecture, costs, dependencies and operational risk. That is why we define decisions and tracking before executing each change.
Cloud migration with identified dependencies
A cloud migration starts by understanding the applications, data and dependencies between services. Based on that inventory, waves, tests and rollback criteria are prepared. The choice between cloud, on-premises environments or a hybrid model must respond to the project's needs.
IT service management with indicators
IT service management connects processes, service levels and responsibilities. Indicators make it possible to review operations, identify recurring problems and prioritise improvements. Asset and supplier governance provides context for deciding what to renew, maintain or retire.
Proven business continuity
The business continuity plan must link critical services with recovery procedures. Testing makes it possible to verify dependencies, timings and responsibilities. Impact analysis and plan governance are coordinated with our compliance area.
A project office between business and technology
The project office helps business, technical teams and suppliers work with shared tracking. Milestones, risks and decisions are documented to anticipate dependencies and review the scope when needs change.
At CGC we connect infrastructure strategy, migrations, operations and project management so that changes have owners and shared tracking.
Let's talk about your infrastructure and IT projects
Tell us whether you need to plan a migration, improve operations, test the recovery of your services or coordinate a technology project. We will put you in touch with the right CGC team.
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